At Munnaparty, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help! Please review our policy below for returning items and requesting refunds.
1. Return Eligibility
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include the receipt or proof of purchase
Please note that certain items, such as personalized or final sale products, may not be eligible for return.
2. Return Timeframe
You have 10 days from the date you received the item to request a return. After 30 days, we may not be able to accept returns or provide refunds.
3. How to Initiate a Return
To start the return process:
- Contact our customer service at [insert contact email] with your order details.
- We will provide you with instructions on where to send the returned item.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4. Refunds
If your return is approved:
- Your refund will be processed to your original payment method within 5-7 business days.
- Please note that it may take some time for the refund to reflect on your statement depending on your bank or credit card company.
5. Exchanges
If you received a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange an exchange or replacement at no additional cost.
6. Shipping Costs
- Return Shipping: You will be responsible for paying the shipping costs to return your item, unless the item is defective or damaged.
- Shipping Costs on Original Order: Shipping costs from your original order are non-refundable.
7. Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized items
- Clearance or final sale items
- Gift cards
8. Contact Us
If you have any questions about our refund and returns policy, please contact us at:
- Email: [info@munnaparty.com]
- Phone: [………….]
